PEACHIIE BOX FAQ

FAQ

What is a Peachiie Box?

Peachiie Box is a bi-monthly subscription box delivered every other month that features an exclusive assortment of brand new and original merchandise by fawnbomb valued over $100

What's inside each Peachiie Box?

The contents are a mystery, but sneak peeks will be available throughout the month before, so make sure to follow all our social media handles for updates! Each box will contain a variety of apparel, and accessories like stickers, enamel pins, keychains, lanyards and more! With a total retail value of over $100, this merchandise is exclusive to the box and will not be available anywhere else. 

Can i buy a past box?

Yes! As long as you are subscribed, you will have access to a member only shop where you can buy previous boxes (while supplies last!). Once old boxes sell out, they are gone forever.

What If My Box or Products Are Missing/Damaged?

We try our very best to ensure every Peachiie Box meets our high standards. However, sometimes accidents happen–so we’re always happy to replace anything that doesn’t get to you in tip-top shape. Reach out to us by email: peachiieshop.sales@gmail.com and our team will happily take care of your concerns.

Shipping

When Will I Get My Box?

Your box will ship approximately middle to end of the appropriate Peachiie Box Month (i.e. September boxes ship mid-late September).
Shipping times vary by destination:

USA - (3-5 business days)

Canada - (10-12 business days)

International - (15-20 business days)

How Can I Track My Peachiie Box?

Once your Peachiie Box has left our warehouse, we’ll email you a unique tracking number so you can keep tabs on when your goodies will arrive.

Can you mark the value down for me?

We use a warehouse to help fulfill orders and are unable to take special requests.

BILLING

When Will I Be Billed?

You will be billed the first time you sign up, and then on the first of the next Peachiie Box month going forward. This will continue until you cancel or pause your account. (i.e. You sign up for the September Box on August 20th, and are billed for the total amount of $75 + s/h. Your box ships in September. You are then billed on November 1st for the November box, which ships mid-late November)

What currency am i being billed in?

All orders are processed in USD.

Will i be charged taxes or import fees upon sign up or renewal?

Your total price will include the price of the product plus any applicable sales tax, based on the shipping address and the sales tax rate in effect at the time you purchase the product. 

International subscriptions may be subject to any import/customs fees or taxes.

What payment options are available?

We accept all major cards and Paypal. We use Stripe as our subscription billing system.

My payment failed.. what can i do?

When your renewal is unsuccessfully processed, the subscription will be put into a past due status. You will receive periodic emails notifying you that we are unable to renew the account where a billing update link will be provided.

While your account is past due, it will be on hold from any shipments but will not be canceled until a final renewal failure. Depending on the type on decline, the billing system will periodically attempt the renewal across a 30-day period.

If your subscription is past due and you would like to cancel, please contact our Customer Service Team to have the cancellation processed.

I only signed up for one box, why am i getting billed again?

All our subscriptions are automatically renewed until you request to cancel with one of our agents or you click the cancellation button located in your user account.

To cancel your subscription, all you need to do is log into Peachiieshop.com, click the section titled “Account” and then "Manage Subscription" From there click the “Cancel” or "Skip this month" button.

The renewing nature of the account is stated when selecting the plan, at checkout, and in your confirmation email.

If you have been billed and you did not wish to renew, please contact our Customer Service Team for further assistance.

When is Peachiie Box Billed?

Each box is shipped every other month per the following schedule:

  • September Box – Billed September 1st
  • November Box – Billed November 1st
  • January Box – Billed January 1st
  • March – Billed March 1st

Please note that all subscriptions are billed in full for the subscription amount upon sign up.